SHIPPING & RETURNS

Free Delivery to Great Britain

 

We offer a standard delivery service free of charge* on the majority of our products, to postcodes in Great Britain. We aim to get most items to you between 3 and 5 working days, unless otherwise stated.

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Access

 

Please be aware most of our products are delivered by trucks, and require appropriate access, our drivers may not be able to move your goods far from the vehicle. You must notify us of any access issues.

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You shall be responsible (at your own cost) for all arrangements to receive the Goods when delivered to you.

If you refuse to take delivery of any Goods and/or to allow performance of the Services then we shall be entitled to withhold delivery and/or performance of any other Goods, and reserve the right to charge a re-delivery charge.

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Damaged Goods

 

It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "Damaged" and that you notify us of any damage within 48 hours of delivery.

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Damage should be notified to us via email together with digital photographic evidence of the damage to the product or products within 48 hours of receiving the goods.

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Unfortunately, breakages can occasionally happen and we will send out replacements as soon as we can.

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All returned products must be returned unused, as new, and we advise that they are returned in the original product packaging. The products will remain at your risk until they are physically returned to us, so please make sure that the items are sufficiently packaged to prevent damage occurring during their return. All items will be checked upon return before the relevant action is taken.